As part of Telford and Wrekin's Local Offer we need to publish our comments and feedback that we receive.
Below you will find comments that you said and a response to what we did:
|You Said||We Did||Date|
|We wanted to make it easier for Parents and Carers to ask us questions at a day and time that best suits them. Whether that is in regards to the EHCP process or the Local Offer in general, we started to look at the possibilities...||We have created a "Do you have a question" footer on every page of the Local Offer. Parent, Carers, Education or Health personnel can use this service to ask questions that they can't find the answers to on the Local Offer. We aim to respond to these queries within 5 working days.||04/01/2018|
|You Said||We Did||Date|
|We have received numerous questions regarding Personal Budgets and "where can we get more information?"||A new "Personal SEN Budgets" page has been created with detailed information about personal Education, Health, Social Care and Transport budgets.||04/09/2017|
|Following parent feedback from Parent carer forums, Independent Support (IS) and Information, Advice and Support Service (IASS) the Interactive Local Offer Map should also include information for Nurseries in the Telford & Wrekin area.||Added Nurseries to the Interactive Local Offer Map||20/03/2017|
|Following parent feedback from Parent carer forums, Independent Support (IS) and Information, Advice and Support Service (IASS) a feedback survey was drafted for anyone who has had an Education, Health and Care Plan (EHCP) since September 2014.||
Two surveys have been created:
If you have had an EHCP since September 2014, please let us know your experiences during these processes.
|You Said||We Did||Date|
|In regards to the money that's allocated to my child in her RAS, when we are allocating the money to specific things i.e a family holiday how much can i allow? Is it for the family, or just the cost for the child that has the ras?||This is based on individual assessment and should be discussed with the worker.||17/10/2016|
|Please can you let me know of any activities available on a weekend for 5 year old's? My daughter has Autism, Moderate Global Delay & Hypermobility. We have just been given her personal budget but are really struggling to find suitable places for respite.||All info regarding services should be on the Local Offer. This is an identified gap which will be fed into the short breaks review.||13/10/2016|
|Following parent feedback from Parent carer forums, Independent Support (IS) and Information, Advice and Support Service (IASS) we need to make changes to our parent / carer /young person request form.||As part of a SEND parent / carer consultation group we have adapted the Education, Health and Care Needs Assessment (EHCNA) form to meet the needs of our parents and carers.||29/09/2016|
|Queensway HLC is not on the Special School List.||The Special Schools list has since been updated to include Queensway HLC||09/06/2016|
|I am trying to find the telephone or email contact details for the Sensory Inclusion Service and have been unable to do so||In response we have made amendments to the Sensory Inclusion Service pages.
A link to their contact details has now been added to the Introduction page.
|Parents and Professionals asked for more information about Direct Payments and examples of Personal Budgets||We have now loaded some Personal Budget examples and created a Direct Payments page||14/04/2016|
|I need the contact information for the three CAFLS hubs, Hadley, Wrekin etc.||We have updated the information for the CAFLS page.
We have introduced a dedicated 'Contact' page, which will be regularly updated.
|You Said||We Did||Date|
|Unfortunately we were unable to locate a specific document or parental process on your Local Offer or general Council website, hence we have outlined our request in this format.||In response we have added the document to our downloads, which can be found here.||10/12/2015|
|I am aware Telford and Wrekin does travel training for children with additional needs - I cannot find information anywhere? Is this something that should be on the Local Offer?||In response to this feedback we have created an information page dedicated to Independant Travel Training.||05/10/2015|
|You do not have details of the Dyspraxia website is not on your local offer.||
We loaded the information onto the website:
The Foundation seeks every opportunity to increase understanding of Dyspraxia, particularly among professionals in health and education and encourages its local groups to do the same. It continues to encourage the smaller local groups to thrive and develop their own ideas and to distribute information and fundraise for themselves. To visit this part of the local offer please visit our services page.
|Could you include details of transport to school for children with SEN (e.g. the form to apply) in the local offer please?||We already had this information on the local offer – however it was not easy to navigate to. We spoke to our parents and they asked that transport information was made prominent on the front page.||02/07/2015|
|The local offer is not doing what I had hoped. The ican2 activities on their website are out of date. No one in early years to discuss my request / questions about EHC plans. In health I feel the Childrens community nursing is missing. Leisure and fun – no way my child could use a tandem, sit through a cinema screening. Cycle lessons would be great when he is 3yrs. The Jungle land offer in my view is not suitable for under 5’s due to the time as bedtime routines should be happening 6pm - 8pm. Tots on ice is not safe for my child – thus I can’t find any information to support my child.||
There were many aspects in response to this feedback:
Ican2 activities out of date on their website - Immediate email to Telford & Wrekin Council's Web team to get this information removed and updated.
No one in Early Years to discuss requests/questions - A discussion at team leaders meeting about ensuring there is always someone at the other end of the phone to try and support in that locality.
Children’s Community Nursing - There is no information at the time on the 0-5 health page. We have now loaded this information.
Leisure and Fun: an email has been sent to our Commissioning Specialist informing them that parents/ carers feel there is a gap in 0-5yr provision. They are currently working with our parent carer forum on short break provision in Telford and Wrekin.
|As part of PODS AGM on the 24 June 2015 – we had feedback from parents and carers on what they felt would help the local offer.||
Following on from the consultation we have done the following:
Changed the information on the 16 - 25 education website so all schools and colleges are together.
Put Disabled Students allowance into the benefit section rather than education.
Contacted Lawley Primary School to inform them their homepage was not working.
Contacted web design and our Admissions Team about the possibility of a search engine or map to search for schools.
Contacted our Transfer team to ask that they specify age range in the transfer schedule.
We have confirmed that we have SEND in front of our local offer and titles relating to Special Educational Needs.
We have ordered more SEND bookmarks to provide information to people and also have attended events in Telford and Wrekin to spread the word about the local offer.
For any queries about the You Said, We Did page please contact Natalie Bevan on:
Telephone: 01952 567364