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Local Offer

You Said	We Did
"The information might be difficult for some people to access"	The SEND News page now features a SEND Local Offer Accessbility Tool video that describes to users what the accessbility tool is, how to use it and how it might help them to navigate and access all of the information on the website. The New to SEND? page also features a SEND Local Offer overview video which offers a useful starting point and signposts users to essential information.
Parent carers were unaware of the available services and support during the Early Years and felt that there was a lack of information	The Early Years page has been completely revamped in collaboration with the Early Years and Childcare team. The updated page aims to reassure parent carers and guide them through the initial stages of their journey. The information is now more accessible, using jargon-free language and providing quick links to useful websites. Please get in touch and share your thoughts Feedback form.
"The SEND Support page is quite out of date"	The SEND Support page has been completely revamped in collaboration with SEND professionals. It now features accessible language and images, along with updated information and clear signposting, all designed to assist parent carers in navigating the SEND system.
"It can be hard to know where to start on the Local Offer"	Following user feedback, the homepage now includes a carousel that directs visitors to recent updates, events, and information. It provides quick links to useful pages and ensures access to reliable, up-to-date content.
"It can be hard to find information on the Preparing for Adulthood page"	The Preparing for Adulthood page has undergone a complete refresh in collaboration with the Preparing for Adulthood team and shared with our parent carer representatives for feedback. It now features updated content, including new pages on living independently and leisure and social activities. Please get in touch and share your thoughts Feedback form.
"I have never heard of Portage before, what is it?	The Portage information page has been reviewed and updated in collaboration with the Portage team. Additional links have been added to guide parent carers. The content has been carefully reviewed to ensure it is accessible, easy to navigate, and accurately reflects the updated Portage offer.
"I dont know what health services are avaliable for my child"	The Health page has been thoroughly reviewed and updated by health professionals. To make it easier for parents to access information, services are now categorised into specialist and universal. Additionally, ongoing work with health professionals and local health services aims to expand the page with more details about available services and reasonable adjustments. Please get in touch and share your thoughts Feedback form.

Working Together for Parent Participation

You Said	We Did
"The Local Offer is not up to date and information can't be relied upon"	The Local Offer is currently being reviewed and developed with input from the SEND Team, other relevant professionals and alongside our Working Together for Parent Participation group (WTPP). This work is focused on ensuring the information provided is accurate, comprehensive, and reflective of the local community's current needs. SEND Local Offer Updates
Parent carers were unsure about interventions used in school and wanted to know more	Based on feedback, we've created a SEND intervention page with brief descriptions and useful links. Information was collected from SENCos at a Network Meeting and reviewed by SEND professionals.
"It can be hard to know where to start on the Local Offer"	Following user feedback, the homepage now includes a carousel that directs visitors to recent updates, events, and information. It provides quick links to useful pages and ensures access to reliable, up-to-date content.
Parent carers were concerned they didnt understand the FAQs around Transport	An updated FAQs guide was created to guide parent carers through the process of applying for travel assitance. Coproduction work on the Local Offer and council website with key stakeholders streamlined the guidance and is now shared on one accessible and up to date website. Travel Assistance workshops have also been arranged in April 2025 for parent carers to recieve support and guidance.
Parent carers were unaware of the available services and support during the Early Years and felt that there was a lack of information	The Early Years page has been completely revamped in collaboration with the Early Years and Childcare team. The updated page aims to reassure parent carers and guide them through the initial stages of their journey. The information is now more accessible, using jargon-free language and providing quick links to useful websites. Please get in touch and share your thoughts Feedback form.

Travel Assistance

You Said	We Did
Parent carers were concerned they didnt understand the FAQs around Transport	An updated FAQs guide was created to guide parent carers through the process of applying for travel assitance. Coproduction work on the Local Offer and council website with key stakeholders streamlined the guidance and is now shared on one accessible and up to date website. Travel Assistance workshops have also been arranged in April 2025 for parent carers to recieve support and guidance.
"What happens once I submit my child's Travel Assistance application form?"	A Travel Assistance Application Timeline has now been published on the Travel Assistance homepage.

Other

You Said	We Did
Parent carers enquired about waiting times to receive contact/intervention from portage	In response to parent carer feedback, Portage has introduced: the portage advice line, the portage short intervention programme (running alongside the original home visiting service) and a new letter to parent carers. This letter acknowledges that portage have received the referral from health and invites parent carers to take advantage of the advice line before the referral has been triaged. This means that parent carers can have immediate contact and intervention with portage if they choose to do so.

You Said

We Did

Parent carers enquired about waiting times to receive contact/intervention from portage

In response to parent carer feedback, Portage has introduced: the portage advice line, the portage short intervention programme (running alongside the original home visiting service) and a new letter to parent carers. This letter acknowledges that portage have received the referral from health and invites parent carers to take advantage of the advice line before the referral has been triaged. This means that parent carers can have immediate contact and intervention with portage if they choose to do so.

Pages in Test

1. What is a Designated Clinical Officer (DCO)?
2. Let's Talk SEND TEST
3. The Children with Disabilities Team
4. SEND Support (Inclusive Provision) TEST
5. You Said We Did Test - You are here
6. Tourettes Action Test
7. Educational Psychology Service (EPS) Test 2
8. What is an Education Health and Care Plan? Test
9. EHCP Information for Educational Settings TEST
10. BSAT Test
11. Primary Specialist Provision Hubs TEST
12. Secondary Specialist Provision Hub TEST
13. Frequently Asked Questions (FAQs)
14. Specialist Resource Bases
15. Early Years Good Practice Guidance for SEND Forms
16. Activities and Events (0-5)
17. Early Years and Childcare Team
18. Early Years Top Tips
19. Early Years SEND Exemplification Documents
20. Early years teams and services
21. What is Inclusive School Funding?
22. ISF Test
23. Reasonable Adjustments