Telford & Wrekin Local Offer

Parent/Carer Support

Information below is about parent/carer support groups in Telford and Wrekin that are specific to disabled children and young people with an additional need or disability.

Parents Opening Doors (PODS)

PODS empower parents and work together with the following agencies acting as parents voices in shaping services relating to health, education, social care, early years, local authority bodies and government agencies, short breaks, respite care, voluntary organisations, universal services (for example libraries, sports centres), Town Park, leisure services.

We sit on a number of steering groups and working groups within the Local Authority.

PODS Telford

Face 2 Face scheme

Face 2 Face is a network of trained parent volunteers who support other parents of children with special needs at the time of diagnosis or during challenging times related to their child’s disability. Every Face 2 Face befriends someone whose own child has special needs.

Face 2 Face webpage Download the leaflet

Home-Start Telford & Wrekin

Home-Start Telford & Wrekin supports parents with at least one child under the age of 5 who are dealing with issues such as:

  • isolation
  • sickness
  • disability
  • mental health
  • domestic abuse
  • twins/triplets
  • difficult relationships

We can help parents to feel that the 'impossible' is possible!

Home Start Telford

Independent Support

Independent Support (IS) is a government funded programme to provide additional support to parent and young people during the implementation of the Children and Families Act 2014.

Independent Support

Information hub

The Information Hub is a drop in service based at the Stepping Stones Centre, Malinslee, available to all families of disabled children and young people across Telford and Wrekin. This is a free service and helps families to access information regarding all aspects of disabilities for children and young people.

View more information

Information, Advice and Support Service (IASS)

Previously known as Parent Partnership service (PPS) provides free, confidential and impartial information, advice and support around Special Educational Needs and Disabilities, including health and social care. This will increase confidence to participate in decisions, empowering parents and young people to take an active role in their / their child’s education.

IASS website

Listen Not Label (Autism Hub)

Information, Advice, Specialist support, Life skills workshops, drop in and lots more.
For people with Autism (diagnosed or not).

Listen Not Label
Telephone 01952 916109, Email
Listen Not Label, The Glebe centre, Glebe Street, Wellington, TF1 1JP.

Making Contact

Being the parent of a disabled child can be very isolating and lead to stresses and strains on individuals within a family. Here you can share your experiences with others and get support too.

Making Contact


Mencap Direct is the easiest way for you to access advice and information about learning disability and find the right support and Mencap services in your area.
You can call us on 0808 808 1111, from 8am to 6pm, Monday to Friday.
Or email

Mencap website 

SEND guide for parents and carers

This guide explains how the system that supports children and young people with special educational needs and disability (SEND) works.

View more information and download the guide

Shropshire Parent Support Group

Does your child have coordination problems that you can’t explain? Concerned about who to talk to?
Shropshire Parent Support Group are here to help with Dyslexia, Dyspraxia and DCD.

A small group of parents meet on the First Friday of every month for a relaxed chat to share information and experiences. They often have professionals visiting to give advice on a number of topics.

Young children are welcome (toys are available).

9.45 – 11.30 am
The Andrew Broughton Family Room
Stepping Stones Centre
Brunel Road


STAA Group

The STAA group in Telford supports parents and carers of children with ASD including Aspergers and ADHD.

STAA Group

STAA Lite Group

For parents and carers who have a child that has received or in the process of a diagnosis of Autistic spectrum condition.

STAA Lite Group

Swan UK

SWAN UK is a project run by Genetic Alliance UK offering support and information to parents of children with undiagnosed genetic conditions. Funded by the National Lottery through the Big Lottery Fund the project has 3 aims:

  • Develop a community of families with undiagnosed genetic conditions for mutual support and information sharing
  • Develop a network of health and social care professionals with expertise in undiagnosed conditions
  • Increase awareness and understanding of undiagnosed genetic conditions.

Swan UK webpage